Payment and Refund Policy

Last updated on 22 September 2026.

Scope of the policy and the products or services it covers

This Payment and Refund Policy applies to all purchases of the Course A headline and editorial production guide made through the website operated by headsparkup. The course covers story angles, newsroom planning, script preparation, and workflows for media-ready content. It is a digital educational product delivered online and does not include physical goods or in-person training sessions.

Prices, currencies, taxes, and any additional charges

All prices are displayed in British Pounds Sterling (GBP). The listed price includes value added tax (VAT) at the prevailing UK rate. No additional charges apply unless expressly stated at checkout. headsparkup reserves the right to adjust prices for future purchases without prior notice, but changes will not affect confirmed orders.

Accepted payment methods, payment authorisation, and payment security

We accept major credit and debit cards processed securely through established payment gateways. Payment is authorised at the time of order placement. All transactions are encrypted and comply with UK data protection standards under the Data Protection Act 2018 and UK GDPR. headsparkup does not store card details on its systems.

Order, booking, or service confirmation and when a contract is formed

Upon successful payment, you will receive an email confirmation containing access details. A binding contract is formed when headsparkup sends this confirmation. Access to the course materials is granted immediately upon confirmation for eligible purchasers.

Cancellation rights and applicable cancellation periods

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel within 14 days of purchase without giving a reason. Because this is digital content, cancellation rights may be affected once you begin accessing the materials, as detailed in the next sections.

Refund eligibility, exclusions, and non-refundable items or services

Refunds are available within the 14-day cooling-off period provided the course has not been accessed. Once you download or stream any content, the right to cancel is lost. Promotional offers and bundled materials are non-refundable once accessed. No refunds are given for changes of mind after the cooling-off period or after substantial use of the materials.

The step-by-step procedure and information required to request a refund

To request a refund, contact [email protected] with your order number, full name, and reason for the request. Include proof of purchase. Requests must be submitted in writing via email. headsparkup will acknowledge receipt within two working days.

Inspection, approval, rejection, and notification of the refund decision

headsparkup will review each request within 10 working days. You will be notified of approval or rejection by email. If rejected, the reasons will be explained clearly. Decisions are final but do not affect your statutory rights.

Refund method, processing time, and when funds should reach the customer

Approved refunds are issued to the original payment method. Processing typically takes 5 to 10 working days, though it may vary depending on your bank. Funds should appear in your account within 14 days of approval notification.

Special rules for digital content, subscriptions, services, or promotional offers where relevant

For digital content like this course, the 14-day cancellation right ends as soon as you start downloading or accessing the materials. No subscriptions are offered. Promotional discounts cannot be combined with refunds. If technical issues prevent access, contact [email protected] for support before requesting a refund.

Failed payments, duplicate charges, chargebacks, and suspected fraud

Failed payments will result in the order being cancelled automatically. Duplicate charges should be reported immediately to [email protected]. headsparkup investigates suspected fraud and may withhold refunds pending resolution. Chargebacks are treated as disputes and may lead to account restrictions.

Mandatory consumer rights in the target country that the policy cannot exclude

This policy does not affect your statutory rights under UK consumer law, including the Consumer Rights Act 2015. You retain rights to remedies for faulty digital content. Nothing in this policy limits liability for death, personal injury, or fraud.

Contact route, policy changes, and last-updated date

For queries, email [email protected] or write to 16 High Holborn, London, WC1V 6BX, United Kingdom. headsparkup may update this policy periodically. The current version is dated 22 September 2026 and supersedes earlier versions. Continued use of the site after changes constitutes acceptance of the updated terms.